Any requests for information or reservations are done by e-mail, phone or
Tounga Tours has the right to change the prices of proposed itineraries
if there are changes on tax policies, exchange rates, transport or fuel
Prices shown on our website are indicative. The moment your reservation
and departure date are fixed the price can not be changed anymore. Prices
decrease according to number of participants (a trip is cheaper for two
people than for one, cheaper for four people than for two…)
To confirm your travel reservation you need to transfer 30% of the total
price on our Belgian bank account at least one month before departure.
Bank transfers between European countries for an amount under 12000 Euro
are free. Once we have received your advance payment (about 8 days), Tounga
Tours will send you a confirmation by e-mail (if necessary by fax or mail).
You pay the rest of the amount at least 15 days before departure.
You are responsible to get your own travel documents: a valid passport
and a visa. If a travel document arrives too late and you cannot depart
on the date agreed, the money you have paid for your trip will not be
refunded. Tounga Tours will be happy to receive you at another date then.
Change of itinerary
You can change your itinerary until 20 days before departure. If your
new itinerary will cost more, you need to pay the rest of the amount together
with the total travel amount at least 15 days before departure.
If you want to cancel your trip, you need to notify Tounga Tours by e-mail
If you cancel the trip less than a month before departure date, the advance
sum will not be paid back.
If you cancel the trip less than 15 days before departure, 50 % of the
total amount will be paid back.
If you cancel the trip the day of your departure, the total amount will
not be paid back.
Tounga Tours has liability insurance for travel agencies (Assurances LAFIA,
policy 3230001). Any other insurance lies outside Tounga Tours responsibilities.
Tounga Tours’ responsibilities
Tounga Tours is responsible for the good realisation of the programme
agreed with the customer.
Tounga Tours is responsible for the actions and negligence of its staff
in the course of their work.
Tounga Tours is not responsible for any changes in the agreed itinerary
that are due to circumstances beyond one’s control and to events
Tounga Tours can not foresee or can not do anything against.
Responsibility of the customers
Every traveller organises his/her own passport, visa and health documents
(certificate of vaccination against yellow fever).
Travelling in Africa demands an open mind of the traveller and a curiosity
for a different attitude and vision to life.
You have composed your itinerary together with Tounga Tours before you
depart. There are always – everywhere and especially in Africa –
many factors that can influence a trip, like damage to the roads, problems
with materials, disease…If we need to change the itinerary due to
circumstances, Tounga Tours has the right to make those changes if this
is necessary to continue the trip successfully or because of security
You can count on our greatest effort to respect the programme we agreed
before you depart and to maintain the identity and quality of your trip.
When you choose a trip with Tounga Tours you choose to travel adventurously.
We want to stress the fact that every adventure brings certain risks.
Travelling without any risks does not exist. We will do everything possible
to offer you security, but everyone is responsible for this, also you.
What is most important for Tounga Tours is to offer you an unforgettable
trip. You can help us - and other travellers who will follow you –
to achieve that goal by filling in the survey form after your trip. Many
thanks in advance.
Tounga Tours is not liable for any mistakes or misunderstandings on this
Transferring the advance sum or the total sum of
your trip confirms that you have read and agreed these conditions.